Free Same Day Shipping Policy
Totalist.me offers free Ground shipping of all in-stock orders 50 EUR and over, placed by 14:00. We ship to EU locations only, and cannot fulfill orders with international shipping addresses. Simply look for the logo Free Shipping to enjoy Free Shipping on selected items throughout the store.
Refund Policy & Return policy
This return policy is strictly for retail customers only. This does not apply to wholesale, distribution, sub-distribution, or re-sale customers.
totalist.me is pleased to offer a 30-Day Money Back Guarantee on all retail orders.
If we have made a mistake with your order, or if you have received damaged or defective merchandise, or if you simply do not like what you have received please call us immediately at +33644649813 and we will send a pre-paid return shipping label for the order and issue a complete refund for your purchase once the order is returned.
Items you wish to return MUST be unused and in their original packaging.
Items which will not be accepted under this return policy include:
– Damaged merchandise
– Used merchandise
Standard Same Day Shipping Policy
In stock orders under 50 EUR will incur a standard Ground shipping charge (rates are based on weight of product and shipping destination). Orders with expedited shipping requests must be submitted prior to 14:00 for same-day shipping. Expedited orders are delivered on business days only (excludes weekends). Please note: Next Day Air requests will be delivered the following “business” day. For Saturday deliveries or predetermined and expedited shipping rates, please contact customer support via phone +33644649813 to request special delivery services. All shipping addresses require a physical address.
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:
If you cancel your order BEFORE it has been shipped, you will be assessed a 15% cancellation fee before credit is issued.
If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.
Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above – including restocking, cancellation and other applicable fees.